Refund Policy

This Refund Policy applies to all paid bookings made with Beautrinsing through our website beautrinsing.world, by email, or by telephone. It works together with our Terms of Use and any written confirmation we send you. If something in your confirmation conflicts with this page, the confirmation usually governs that specific booking, unless mandatory law says otherwise.

We describe refunds in Swedish kronor (SEK). If you paid in another currency, the amount that returns to your account may differ slightly because banks and card networks apply their own exchange rates and fees. We do not control those differences and we do not receive any part of fees your bank may charge.

Business days in this policy mean Monday through Friday, excluding public holidays in Sweden, unless we specify otherwise when we write to you about a particular case.

Individual sessions include introductory consultations, extended sessions, and follow-up appointments that are purchased as standalone services rather than as part of a recurring package, unless your booking confirmation states a different rule.

When you cancel in good time

If you cancel more than twenty-four hours before the scheduled start time, you are normally entitled to a full refund of the session fee paid for that appointment. We may ask you to confirm your identity and payment details so we can return funds safely. Where you prefer account credit instead of a refund, you can say so when you write to us and we will note it on your record.

Late cancellation by you

If you cancel less than twenty-four hours before the session, we do not refund the fee for that time slot because short-notice gaps are difficult to fill. As a courtesy, we usually allow one reschedule to a new date within thirty days of the original appointment, subject to availability, without charging a separate session fee for that first reschedule.

No-show

If you do not attend and you do not contact us in advance using the channels we make available, we treat the booking as a no-show. No-shows are not refunded and are not automatically rescheduled. You may book a new session at the then-current published rate.

Group attendance and household bookings

When a session is booked for more than one named participant under a single fee, cancelling the appointment cancels the entire slot unless we agree in writing to split attendance. Partial attendance by some but not all participants does not reduce the fee unless we confirmed a different arrangement before payment.

We may need to cancel or postpone a session when a consultant is unavailable due to illness, internal training, technical failure of video tools, or other operational constraints. When that happens, we contact you as soon as we reasonably can using the email address or telephone number associated with your booking.

In these situations you may choose either a full refund of amounts you already paid specifically for the affected session or rescheduling to the next mutually suitable time without an additional charge for that same service type. If we cancel within twenty-four hours of the start time through no fault of yours, we may offer a courtesy discount on a future standalone session as described in your message; any such offer is voluntary and may change over time.

If we discontinue a particular service format that you purchased but have not yet used, we refund the unused portion or, with your consent, convert it to credit for another listed service of equal or greater scope where that is practical.

Once a session has taken place as scheduled, including remote sessions where you joined using an agreed link or dial-in method, the fee for that session is generally non-refundable. Completion includes situations where you attended only part of the scheduled duration but confirmed or behaved in a way that shows you accepted the appointment, for example by joining the call and participating.

We may deliver a written summary or simple follow-up notes after certain session types as described at the point of booking. Delivery of those materials does not restart a new refund window for the live session itself; they are part of the same service.

If you are concerned that the session did not match the description you relied on when booking, you may send a polite written explanation within seven calendar days after the session date. We review these messages case by case. Depending on what happened, outcomes can include clarification, an offer of a partial service credit, or an additional short follow-up at our discretion. None of those outcomes is guaranteed, and they do not constitute an admission of fault.

Monthly packages are recurring arrangements that bundle a defined number of sessions or check-ins within a billing month. Billing normally runs from the date we confirm activation and repeats each month until you cancel according to these rules.

Before a new billing month charges

If you notify us that you wish to stop before the next charge is initiated, and we receive that notice in time for our payment provider to honour it, you should not pay for that upcoming month and no further sessions under that renewal will be owed from that payment.

During an active month

Fees for the month you have already started are usually not refundable merely because you used fewer sessions than included, unless mandatory consumer rules require otherwise for your situation. Sessions that remain in the current month may be rescheduled within that month according to availability but ordinarily do not roll forward into later months unless we confirmed that in writing for your specific promotion.

Stopping future renewals

You may turn off renewal for future months at any time; the practical effect is that the package ends after the current paid period finishes. Until the end date, you retain access to benefits that are expressly tied to an active package, such as simplified rescheduling or resource links we provide to active subscribers.

Quarterly plans are prepaid periods, often at a discounted rate compared with four separate monthly cycles. They are intended for clients who expect to work with us steadily across a season.

Early exit after purchase

Where Swedish distance-selling rules grant you a statutory cooling-off period for distance contracts and that law applies to your purchase, those rights remain in force. During any applicable cooling-off window in which no session has taken place, you may be entitled to withdraw and receive reimbursement according to law. We honour such entitlements when they apply.

After cooling-off or after sessions begin

Outside mandatory rules, if you end a quarterly plan early we may calculate a refund for unused full months remaining in the quarter using the same simple pro-rata approach we describe in your offer, minus any early-termination fee stated in your confirmation. Completed months within the quarter are not re-priced as single months retroactively unless we agree otherwise in writing.

Unused sessions inside a prepaid block

Sessions included in the quarter must generally be booked before the quarter ends. Unused sessions expire when the quarter ends unless your written offer explicitly carries them forward. Expiration protects planning and is reflected in the discounted bundle price.

Student-priced sessions rely on verified student status at the time of the appointment. Acceptable verification can include a clear scan or photo of a current student ID card, a verified institutional email together with enrolment proof, or another method we describe when you book.

If verification is missing or does not meet our reasonable standards, we may either postpone the session until documentation is supplied or adjust the booking to the standard non-student fee. If you decline the adjusted fee and cancel with more than twenty-four hours' notice, you can receive a refund of what you paid or you can pay the difference and keep the appointment, depending on what you prefer and what is still technically possible with our calendar.

All cancellation timing rules that apply to individual sessions also apply to student-rate bookings. Misrepresenting student status may result in cancellation without refund where we reasonably conclude that misrepresentation occurred.

Corporate and group bookings cover situations where an organisation purchases a block of sessions for employees or members, usually at an agreed roster price. These bookings may have a separate statement of work or email chain that adds details; if so, that document takes priority for the parts it covers.

• Cancellation of the entire roster more than seven business days before the first listed session typically qualifies for a refund of prepaid fees minus a five percent administration charge to cover setup and invoicing costs.
• Cancellation of the entire roster within seven business days before the first session often qualifies for a fifty percent refund of the prepaid roster fee because short-notice blocks are costly to replace.
• Individuals within a roster follow the standard twenty-four-hour individual rule for their own slot unless the organisation's agreement states a different internal policy that you must resolve with your employer.

Invoiced organisations receive credit notes or bank refunds according to what your finance contact requests. Consumer cooling-off rules may not apply to contracts that qualify as purely business purchases; when in doubt, ask us which category your agreement falls into.

When a refund is approved, we initiate it through the same payment channel where that is technically possible. You will receive an email acknowledgement that includes the booking reference and the amount in SEK. Final appearance on your statement still depends on banks and card networks.

If your original payment method is closed or expired, tell us promptly. We may ask for alternative banking details or use another secure settlement method that matches our accounting controls. We may refuse refunds to third-party accounts that do not belong to the payer unless legally required documentation is supplied.

Rescheduling means moving a confirmed appointment to another time without cancelling the underlying service entirely. Fair rescheduling keeps consultants' calendars usable for everyone.

• Standalone sessions: one free reschedule per paid session when you request it at least twenty-four hours before the start time. Further moves in the same booking may incur a small administration fee such as fifty SEK, which we communicate before you confirm.
• Package sessions: reschedule within the active billing period or quarter according to the rules of that package. Sessions that are never rescheduled and never attended may be treated as used at period end.
• All rescheduled times should normally fall within sixty days of the original date unless we agree a longer horizon in writing because of travel, exams, or similar concrete constraints.

To reschedule, email service@beautrinsing.world or call +46 8 644 20 50 with your booking reference and at least three alternative slots. We respond in the order requests arrive during business hours.

Digital materials can include PDF guides, grocery lists, seasonal planning sheets, or links to recorded explainers prepared for educational use alongside consultations. Unless a product page explicitly sells a standalone download for a separate price, these materials are accessories to live or remote sessions rather than independent products.

If you receive a full refund for a session before it happens, we do not send session-locked downloads for that booking. If you already downloaded a file before a later cancellation, we do not claw it back technically in every environment, but your licence to use it for new commercial purposes ends if your overall service agreement ends and our terms say so.

Library access tied to an active monthly package generally ends when the package ends. You may keep personal copies of items that were clearly marked as reusable household tools if our terms attached to those files allow it.

Sometimes strict clock rules cause unfair results. If you face a genuine emergency such as sudden hospitalisation, severe illness, or the death of an immediate family member, contact us as soon as you can and explain factually what happened. We may request discreet documentation only to the extent needed to distinguish good-faith emergencies from repeated late cancellations.

We never ask for unnecessary medical detail. A short note from a care facility, employer, or official source is usually enough when we need confirmation. We weigh privacy, proportionality, and consistency across clients when we decide whether to waive a late fee, offer credit, or refund a portion outside the standard table.

Patterns matter: many last-minute claims in a row may lead us to apply the standard rules more strictly so that consulting time remains fairly available.

If you act as a private consumer living or habitually residing in Sweden, mandatory rules under Swedish and EU consumer law may give you rights that cannot be removed by this page. Examples can include provisions in the Consumer Services Act (Konsumenttjänstlagen) and, for distance contracts that qualify, the Distance and Off-Premises Contracts Act (Distansavtalslagen).

Where any section of this Refund Policy conflicts with a rule you cannot waive, the mandatory rule wins. That does not invalidate the remaining parts of this policy for situations where flexible terms are legally allowed.

If we cannot resolve a disagreement together, you may turn to neutral help. The National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) can examine certain disputes between consumers and businesses. ARN's website at arn.se explains its process, fees, and forms. Your municipality's consumer adviser (Kommunens konsumentvägledning) can also orient you without cost in many cases.

Send a single clear message rather than multiple partial messages scattered across channels, so nothing is overlooked.

1. Your full name and the email address used for the booking.
2. Booking reference, invoice number, or the date and service name if you have no reference.
3. Whether you seek refund, reschedule, credit, or a mix.
4. A short factual explanation, including timestamps if timing is disputed.

Email service@beautrinsing.world with subject line Refund Request. We aim to acknowledge within one business day and to decide within three business days for straightforward cases. Complex corporate or partial-package calculations can take longer; we tell you when we need more time.

A chargeback is a reversal process initiated through your bank or card network. Chargebacks exist to protect consumers from fraud and certain merchant failures. They are not identical to asking us directly for a refund, and they may take longer than a cooperative settlement.

If you file a chargeback, we submit factual evidence to the payment processor, such as booking confirmations, attendance logs for remote sessions where available, timestamps, cancellation notices, and copies of relevant email threads. We cooperate honestly with lawful investigations.

Where a chargeback is successful but we already granted a refund for the same amount, we work with processors to prevent double recovery. Fraudulent chargebacks can lead us to refuse future bookings and to assert our legal remedies where proportionate.

An upgrade moves you from a lighter bundle to a richer bundle mid-cycle where we allow it. We calculate the difference between what you already paid for the current period and the upgraded price, charge or invoice the net increase, and extend or adjust session entitlements as written in your new offer.

A downgrade moves you to a smaller bundle for future renewal or, in rare agreed cases, for the remainder of the current period. Downgrades during an active prepaid quarter may wait until the next natural boundary unless we explicitly prorate and document new entitlements.

If an upgrade payment was processed in error, contact us immediately. If services have not yet been consumed under the upgraded tier, we can usually reverse or offset the charge using the same payment route. Consumed premium time is not refundable simply because you later prefer a cheaper tier.

Force majeure means extraordinary events outside reasonable control such as widespread natural disasters, war, terrorism, general strikes, critical infrastructure failure, or binding public orders that make normal service unsafe or unlawful for a period.

During such periods we prioritise communication: we post a short status message when feasible and we email active clients about material interruptions. Sessions affected are postponed first. If postponement is impossible for a long horizon, we may offer refunds or credits for genuinely unused prepaid services that cannot be delivered, evaluated per contract and per mandatory law.

We do not guarantee a particular refund percentage for every force majeure scenario because situations differ, but we apply this section in good faith and document our reasoning where amounts are disputed.

We may update this Refund Policy when we change how services are bundled, when payment partners change, or when law or regulator guidance evolves. The active version is always the one published on this page with the dynamic last-updated indicator in the header area.

Bookings already confirmed before a change normally remain governed by the policy version that was linked or described at checkout, except where law requires retroactive adjustments. New bookings follow the updated version.

Material changes may also be summarised by email when we have your address and when the change affects existing subscriptions, so that you can adjust renewals if you wish.

Questions about refunds, cancellations, credits, invoices, or this policy are welcome during business hours.

Beautrinsing
Stjärntorget 2, 169 79 Solna, Sweden
Email: service@beautrinsing.world
Phone: +46 8 644 20 50